Registered: 16-10-2015. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Openreach have now undertaken 1st and 2nd Stage installation of 1. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. Openreach Phone Number 1. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. For all other broadband plans, you can use a non-Vodafone router, but it needs to be one that's approved by Openreach. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. Checking your ONT Lights. Then just follow our step-by-step guide to install your broadband yourself. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. 04 Sep 2021 11:04 AM. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. Technical Specifications. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. Hey folks, Got a bit of a story here! Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. Openreach ( BT) has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Here’s a handy guide to what the lights mean. ONT Faults and Fix Times. Openreach will update the records and pass the fault back to check with End User to confirm Service. At present existing speed tests can be setup in a lot of different ways,. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. Openreach battery back-up unit. See if Ultrafast Full Fibre broadband is available where you are. starfire. Just type your postcode into our fibre checker and choose your address to find out. e. Light status. 244 Gbps upstream. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. Email: [email protected]. Line reset back up to. If you’re an FTTP customer, it’s likely you’ll have an Openreach modem (otherwise known as an ONT) installed. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. I have no lights on my Powerline Adapters or BT Mini Connectors. You can't contact Openreach directly. Openreach out again – no fault found – new NTE5C + Mk4. Press and release the Reset button on the back of the Business Hub. Registered: 20-04-2016. L2S in the handover exchange). If it works, then it’s an issue with the router, not the connection. The Physical Infrastructure Access provides service providers with the opportunity of fibre installation in the access network via the incumbent operator’s ducts and poles. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. Reporting dangerous or hazardous damage you see in the street. Contact us. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. Start a chat with us to get yours. However if Openreach is unable to update the records or the template was not used then the appointment will go. As fibre optic technology evolves, you'll already have everything that you need in your property to get the benefits - upgrade or downgrade your speed without ever needing an engineer to visit your home. . Try a new cable if needed. Message 8 of 20. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Sep 21, 2022. In homes with a FTTP broadband connection from Openreach, you’ll have an Openreach modem inside your home. This is a small network termination point. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. 1 Gbps up. The technician can also install a. Choose a topic. I checked my kit, power cycled the ONT, still down. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. If you already have an ONT, it’s very quick to get connected. You can also see our report for the previous year. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. continuous fault-free length to the alternative position. Broadband. Your ONT is working, your hub is connected, and you’re online. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. There is a lot more going on with monitoring and management and fault processes that rely on various things you don’t see as a customer to be working. You can power cycle the modem in two ways. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. If you're lucky, the following might work: 1. There will probably be a second cable that comes out of the box which is connected to the ONT. Re: Connecting Smart Hub to ONT. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. It also currently has an ONT box already installed which is lit up green. New router deployed. The following table excludes some of the more expensive business focused providers (e. This is a GPON device, and can support speeds up to 1Gb/s. Your ONT is connecting. Their job is to keep your Openreach modem working if there's a power cut. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. How we'll install your FTTP. Mk4. Openreach installs their new small ONT modem (no. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. 1) shows connections to the phone from the "Overview" tab. Your ONT is connecting. 1. Unplug your existing. Find useful FAQs to help you if you have a query about a broadband fault. The ONT is the Openreach optical modem. openreach fault tracker. If you’ve got one of these, try these checks. Wait until light turns green, or turns off completely. sicomplaints@openreach. uk. Sponsored Links. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Help reporting and fixing landline problems online. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. You'll need two free mains sockets (one for the ONT, one for the router), but they can be on an extension lead. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. 1 stage install – between 9 and 18 working days, depending on availability. Here are some answers to help you. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. Nokia fiber modems and ONTs are better than good. Message 3 of 17 0 Kudos Reply. Light status. Previously, Openreach was owned by BT. Click on your model of Hub to find out what the lights mean. Openreach will update the records and pass the fault back to check with End User to confirm Service. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. Dimensions (H x W x D) (mm) 254 x 215 x 45 (Casing) – 89 x 82 x 25 (Nokia) – 90 x 82 x 25 (Huawei). Having trouble with broadband or phone in your new-build home? Here are some things you can try. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Openreach have now undertaken 1st and 2nd Stage installation of 1. Cables, poles, cabinets and manholes are looked after by Openreach. @elu_one said in BT FTTP & PFSense:. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. Reply. Web: Openreach. If any. Video- How to test your phone line and check your telephone equipment. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Future-proof. We’ll remotely activate a port on the ONT. It replaces the traditional copper master socket. EchoLife HG8110H. The Huawei EchoLife HG8110H is a bridging-type ONT used in the Huawei all-optical access solution. If any light is flashing or switched off, select the option which describes its status: Power light is off (this is the right-hand status light) PON and LOS lights both flashing Openreach modem (ONT) explained: Ports and models available. Let's first check your ONT. Scam calls. When installing an ONT device, it usually needs to be plugged into a Ground Fault Circuit Interrupter (or GFCI) electrical outlet (those outlets with the test and reset buttons). 1 Rating. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. * Wide range 90-264 volt input for world use. It is common for some problems to be reported throughout the day. The ONT will remain the property of Openreach in both installation scenarios. 8m come September 2021 and then 20m by around 2025-30. Your ONT is connecting. The following is a new article about the latest OR ONT. Great-value deals on unlimited broadband. The enclosure PON and LOS (left-hand lights) PON solid green. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. Depending on your property, the cable will either run from underground or from a telegraph pole. Step 2: Hub lights. My FTTP has been down for 8 days, red LOS light on the ONT. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. Activate the batteries - pull the plastic tab away from the handset. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. - RJ45 cable going from the white Openreach ONT box to your Sky router. Re: Ont power cable. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Sky on fttp do the same so one isp may not have faults whilst another may . Please be careful when cleaning around it and make sure everyone knows not to tamper with it. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. 1+0 ONT and Casing. 1). Check that the thin white fibre optic cable coming into your. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. Once the phone service is working then the web management interface (192. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. wrote: Absolutely, yes. Opnreach CSP - Why? Go to solution. Here’s a handy guide to what the lights mean. survey and audit Openreach equipment affected by your project, protect them while you’re. It must be ventilated and have sufficient lighting. Teardown of the battery backup unit used in FTTP installations. 0 Gbps full fibre capability to my house. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. Please also take a look at the • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. 38 to £86. High Level BT complaints phone number 0800 3289393. Here’s a handy guide to what the lights mean. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. Link the handset - press OK on your phone and follow the on-screen steps. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. The eagle eyed may spot a problem here-we only have one port on the ONT!. If you've got Fibre, you should also make sure that your router is set to Fibre mode. Check all cables are firmly plugged in. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. TV. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Your ONT is working, your hub is connected, and you’re online. Openreach out again – no fault found – new NTE5C + Mk4. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Caged. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. " From the CSP to where the fibre enters the property can be any length. Wait about 5 minutes for the ONT’s internal cache to clear. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. But this is about to stop. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. Your ONT is working, your hub is connected, and you’re online. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. Once the ONT has been fitted, we connect it your wireless router. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. The Openreach ONT doesn't have a modem/router mode. The trial, conducted at an Openreach testing facility in Ipswich, aimed to determine whether the new type of passive optical network (PON), dubbed 25G PON, can work seamlessly. It is common for some problems to be reported throughout the day. Nokia G-010G-Q ONT Template. Tyrone. But that all changed last Friday at 10:12am when the service dropped. 06-02-2021 6:01 PM. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Not Available. Most broadband providers, with the exception of Virgin. To answer the question on rules: ridiculously strict. This is standard for all wholesale FTTP on the Openreach network no matter who the ISP is. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. But this is about to stop. When asked, press and hold the WPS button on. This explains why it was, and still is, known to many as 'BT Openreach'. If you're moving into a new build property you'll also find more help and advice. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. It's just a modem. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. Los light red on ONT fttp. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. Or. main deco plugged directly into the lan port of the ONT. First agree with your engineer where the FTTP connection will enter your premises. (ezbend) is run in a continuous fault-free length to the alternative position. The ONT enables you to get our fibre. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Plusnet. Would this work? Primary. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. our products and services. g. What it means. We’ll remotely activate a port on the ONT. Everything’s normal. It then feeds into the ONT in the same manner as it exits the MS. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Fix a problem. The lights should settle within a few minutes. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. 18 REPLIES 18. Power off (then back on) your BT OpenReach modem so as to ensure best possible sync speed. That's why our purpose is as simple as it is ambitious: we connect for good. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. Report post. The enclosure is designed forIf you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. click ipv4. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. Post 5 of 5 13 Views. Openreach delivers 1 Gbps and will soon provide 2. after upgrading from dsl to fttp I got my decos to work as follows. Previously, Openreach was owned by BT. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. After a few more minutes the Power light should come on. Scam calls. markt99. Double check all the cables are connected and haven’t come loose. Your ONT is working, your hub is connected, and you’re online. Yes, (but not the RJ11 port) the ONT should connect to the internet/WAN port on the router. Registered: 16-10-2015. But that all changed last Friday at 10:12am when the service dropped. etc. Just click on this link to view the Premitel Fibre Termination Point. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. 2 Ratings. Guaranteed 5-hour fix time if something goes wrong. Step 1: Check your Hub. 45 Comments. Then call 999 as soon as it’s safe to do that. Fix broadband problems in my new home. Fault notification came up on tv screen. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 57m in Dec 2022). If you are provided with the eero 6 package then the eero 6 is the gateway router connected to the ONT via a Cat5e Ethernet cable supplied with the ONT. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. Check your router setup. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. Ask the BT Community. We’ll either install a small socket on the wall by the plug or a. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. Your optical network terminal (ONT) is your face to the customer inside the home. That’s why there are already more than 150 million of. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. PON: Off Re: Fault Light on Openreach Fibre to the Premises Box. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. FTTP uses an Openreach ONT as modem, with output to the ISP or third party router over ethernet. BT customer service phone numbers (broadband, mobile or phone line) problems. Essentially our rule book tells us to avoid working in lofts at all costs. Your ONT is working, your hub is connected, and you’re online. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. Further more zen have recently stopped their g. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. Get our superfast unlimited fibre broadband. L2S in the handover exchange). e. You will need to wait until there is a fault, and then let Sky deal with Openreach. Fantastically fast. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Re: Digital voice and FTTP with Openreach ONT modem. So it had better be good. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. If you’re still having problems try restarting your device. Struggling to understand the necessity for a Customer Splice Point with the way Openreach seem to be conducting installations currently. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. Popular FAQs. Then just follow our step-by-step guide to install your broadband yourself. The ONT will remain the property of Openreach in both installation scenarios. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. So it had better be good. Your ONT is connecting. You don’t actually need the BBU and Openreach have stopped supplying them. Check all cables are firmly plugged in. Here’s a handy guide to what the lights mean. Phone still ok. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. House is powered via a Tesla Power Walls, 6 of them in total. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat.